Author: European Union Agency for Network and Information Security (ENISA)

November 6th, 2014

The goal of this study is to provide an analysis of Cyber Crisis cooperation and management by identifying relations between this emerging field and the better established subject of general crisis management. It further seeks to gain knowledge and understanding of the involved actors’ perspectives on the challenges for Cyber Crisis management within the European context. The purpose of the study is twofold: to compare concepts from the general crisis management systems with the corresponding systems related to Cyber Crisis management, and to conduct a conceptual analysis of the language and terminology within these two fields. Six key areas of recommendations for future activities in the cyber security realm are presented, namely: (1) Develop a common Cyber Crisis Management glossary, (2) Gain further knowledge regarding Cyber Crisis Management, (3) Initiate activities for enhancing the knowledge on Cyber Crisis Management, (4) Support training and exercises in the field of cyber crisis management, (5) Support development and sharing of strategic cyber crisis management procedures and (6) Enhance information sharing and collaboration between private and public organizations.

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